Plans & Pricing

General

Do you offer a free trial?

Yes. We offer a 14-day free trial.

Will there be an automatic charge after the free trial?

Yes. If your trial isn’t canceled within 14 days, we’ll automatically bill you for a regular monthly subscription. To remind you of this, we show a countdown timer in the Overloop interface. We also send a reminder e-mail a few days before your next renewal date.

What is your refund policy?

You have 48 hours after the first charge following the end of your trial to request a refund. Note that we reserve the right to decline requests if we detect extremely high activity on your account within this time.

Note: Only the first charge following the end of your trial is refundable. Every subsequent charge on your account is not refundable.

Are there any contracts, hidden charges or setup fees?

No contracts, no hidden charges, and no setup fees. You can switch your plan or cancel your subscription at any time. Note that we might apply taxes to the final fee depending on where you live.

How can I switch my plan?

Upgrade or downgrade your account anytime from your Account Settings. Upgrades take effect immediately, while downgrades and cancellations become effective at the end of your current billing period. While on a free trial, you can toggle freely between Lite, Standard or Advanced plans.

How can I cancel my plan?

Cancel your account anytime from your Account Settings. After canceling, you’ll still be able to use your plan until the end of the trial or subscription period.

What do you mean by “Branded" (for web forms, live chats, unsubscribe links or attachments)?

On our Lite plan your web forms, live chats, attachments download pages and unsubscribe confirmation pages will include the Overloop logo at the bottom.

What payment methods do you accept?

You can purchase a monthly or annual subscription with any major credit card. All payments are securely processed by our partner, Stripe.

Email Finder

When do you charge a credit?

Credits are used by the Email Finder and the Email Verifier:

You’ll spend 1 credit every time you:

• Discover 1 email address using our Email Finder
• Verify 1 email address using our Email Verifier

How many credits do I need? What is the average use for these credits?

It depends on your sales rep’s activity, but an average of 250 credits per user per month is a good starting point. This is what is included in our Standard and Advanced plans. If you need more credits, you can get an additional subscription for credits on top of your main subscription.

If I don’t use all my email finder credits in a month, do they roll over to the next month?

No. Credits are renewed at the end of the billing period and unused credits from the previous period are lost.

I need more credits per month, what can I do?

If you need more credits, you can get an additional subscription for credits on top of your main subscription. The highest credits subscription is 10,000 credits per month. If you need more or if you are looking for a volume discount, please chat with us.

Conversations & Outbound

How many emails can I send? Is there a daily limit?

Overloop won’t limit the total number of emails you can send from your account. However, remember that Google only allows you to send 2,000 emails per day from a GSuite account (or 500 emails per day from a standard Gmail account).

To avoid getting your email account locked, we implemented a 1,500 emails per day per email account limit. If you try to send more than that, delivery will be delayed.

Do you allow purchased email lists? (non opt-in emails)

Yes for outbound emails. As all emails are sent from your own email account (Gmail, GSuite, Outlook, etc.) we allow it.

However, we don’t recommend it. Purchased lists won’t benefit your business. Those lists are full of unqualified addresses that won’t get you any results.

Purchased lists generally contain poorly verified email addresses, resulting in a higher bounce rate and weaker deliverability. It’s always worth taking the extra time to identify quality leads.

I have more questions, who do I ask?

You can visit our knowledge base or chat with us for more information.