Dedicated Customer Success Manager
My name is Carina, I’m a Customer Success Manager at Overloop. Together with my team, we do everything to help you solve any problem you might experience, as quickly as possible.
Our dedicated customer success managers are experts, who know you, your business goals, and will always give you the support you need as a top priority.
When you purchase Professional Services with Overloop, we’ll build a personalized onboarding plan together based on your current workflow and your highest priority goals. I will then guide you to minimize the time needed for you and your team to reach them.
What does it include?
- A personalized onboarding call after signup, based on your priority goals, the Overloop products or services you purchased, your current stack and how it integrates with Overloop, etc.;
- Strategic guidance to help you streamline your sales process with Overloop and close more deals;
- A new onboarding every time you add new users to your account, to ensure they are productive quickly.