If you see them doing something, and it's working, you should be doing your best to replicate their behaviour, especially when it comes to attitude and mindset.

Ready?

Have you ever seen a salesperson freak out AND close a sale? Yeah, me neither.

not to take things personally.

they are losing it. People want to be listened to, it's a natural thing.

Be an active listener, say "I understand" or "I hear" you with intent, reformulate what seems to be important to them.

and the greatest leaders are the ones who manage to remain calm when everyone else is freaking out.

that kind person? According to Grant Cardone: Sales leader Colleen Francis also spells it out for you:

Role play with your sales reps, teach them to prepare for the unexpected with scenarios…

2. Go beyond selling

At Overloop, sales and customer success, or as Tami McQueen from 31south calls it, "the most important commitment to scaling a company". are considered to be the same thing. Once we convince a customer to work with us, the sales team's work doesn't stop when the payment has been received. We make sure customers set up their account right, make their first prospects and get their first campaigns running.

To quote

Alright, it's common practice in the SaaS industry, but let's take real estate: getting the financing, getting the property appraised, the paperwork completed… that's the work of a salesperson.

Grant Cardone -yes him again, insists on the importance of differentiating actual objections from mere While an objection is, in fact, preventing the prospect from agreeing to be sold something, complaints are just mentions of "unpleasant" elements about which nothing can be changed, such as the weather.

I don't talk much about myself but this time I will. Besides my job here Overloop, I also teach drums -mostly to kids. My lessons are expensive, I tend to ask for at least twice my peers are asking. And I ask to be paid for ten lessons in advance. Which regularly results in parents saying "That is… a lot of money."

I answer: "I understand. Do you prefer cash or bank transfer?"

never once the answer has been anything else than one of the two options presented above.

if someday, a parent actually says "No, really, that's too much money", then I'll start handling it as an Until it's been confirmed to be an objection, it's a Sean McPheat walks you through how to distinguish an actual objection from a simple excuse.

According to 'The first objection is always a test, and 99 percent of salesmen fail it.'

We tell you how important it is and There are things I just like saying over and over again. If you're not used to following-up, you're probably making this mistake:

'Just checking in'

ruining your sale yourself. How is this pushing the process forward? It makes you appear as shy and unfocused. Would you qualify shy in their approach? Then why do you think it's a good approach for you?

Also, because they haven't signed with you after the first few emails doesn't mean you should stop. Send them content they might be interested in, keep bringing value.

Don't give up. Unless they tell you to, because then you risk getting sued. And we don't want that.

afraid. As sales trainer and business coach

Worried about seeming "pushy" or "overbearing," some salespeople fail to continue reaching out to potential customers. As a result, they miss out on sales.

Ha scritto un articolo fantastico sul tema del follow-up, 5. La vendita più importante è per te

credi nel tuo prodotto.

il vero affare, il vero apportatore di valore che i tuoi potenziali clienti meritano. Ma non limitarti a convincerti, chiedi feedback ai clienti, chiedi loro di condividere con te le loro storie di successo.

In questo podcast, Scott Ingram intervista il geniale venditore di auto John Hinkson. Hinkson sottolinea che è necessario È ciò che ti aiuterà a rimanere sempre al top o a tenere la testa lontana dall'acqua nei momenti difficili.

Come il modo migliore per battere la concorrenza è aiutare i tuoi clienti a battere Ecco come si fa.

Condividilo con il tuo venditore preferito!

FP
Forster Perelsztejn
Redattore di Overloop
Esperto di strategie di vendita outbound e automazione.